We accidentally sent a customer's personal information to the wrong email address. What should we do?
We accidentally sent a customer's personal information to the wrong email address. What should we do?
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2Community Member
October 8, 2026
Treat it as a potential personal-data incident. Establish what information was disclosed, who received it, whether access occurred and what immediate steps can contain the incident.
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Community Member
October 8, 2026
Do not simply delete the sent email and assume the matter is finished. Preserve the incident record, assess the risk and consider the applicable notification and remedial requirements.
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