A customer says we breached data protection rules because we kept their information after they closed…
A customer says we breached data protection rules because we kept their information after they closed their account. Is retention always unlawful?
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2Community Member
October 9, 2026
Not necessarily. Personal data may sometimes need to be retained for legitimate legal, regulatory, accounting or other purposes. The business should have a defensible retention policy and avoid keeping information indefinitely without reason.
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Community Member
October 9, 2026
Identify why the information was retained, the applicable retention period and whether the data can be restricted or deleted when the purpose ends.
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