A customer owes us money but says our invoice is too high. What should we check?
A customer owes us money but says our invoice is too high. What should we check?
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2Community Member
October 9, 2026
Reconcile the invoice against the quotation, purchase order, contract, delivery records and agreed variations. The dispute may concern the amount, scope of work or an alleged credit.
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Community Member
October 9, 2026
Before threatening litigation, identify exactly which part of the invoice is disputed and obtain the documents supporting your calculation.
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